Prescription request update - 

We are now encouraging patients to order their prescriptions online via the practice website or the NHS App. This is preferred as it is safe, auditable and keeps a record, however for those without the facility to order online there will always be the facility to leave the paper slip to order your prescriptions. 

In January 2023 we will be no longer taking answer phone messages for the request of prescriptions for the reasons noted above. We are bringing in an automated request system which will allow patients to order without leaving a message.

We are encouraging all patients to nominate a pharmacy whereby we can send your prescriptions electronically and you would be able to pick up directly from that pharmacy.

Following guidance from NHS England and the local Clinical Commissioning Group (CCG) your GP may not prescribe medications which are routinely available from the pharmacy or supermarket. Please see patient information leaflet by following the link below.

https://www.england.nhs.uk/wp-content/uploads/2018/08/1a-over-the-counter-leaflet-v1.pdf 

Please follow the link on the "further information" page to see the latest guidelines around data protection and what it means to you.

If you no longer wish to receive sms or text messages to your mobile about appointments, your healthcare or practice news please contact the practice to advise you wish to OPT OUT of receiving such communications.

Online service

The practice currently offers patients the facility to book appointments, order prescriptions and view some of your medical record online. If you would like to take up this service please speak to a receptionist.

The transfer of relevant information to patients Summary Care Record (SCR)

The transfer of patient’s records electronically between practices when patients register or deregister (when moving to or from other participating practices)

Transfer a patient’s record electronically between practices when patients register or deregister (GP2GP)

The practice will soon be sending text messages to all patients with mobile phone numbers on their record. This will enable information to be shared and appointments reminders to be sent. We can also use messages for health promotion information.

If you do not wish to receive messages from the practice please advise of your dissent on 01522 305727. We will then ensure that you do not receive any messages from the practice.

Parental consent

Following recent guidance we would like to advise parents that we will need written permission for anyone, other than the person with legal responsibility for the child, to bring that child for treatment to the surgery. This applies to grandparents, child minders etc. Forms are available in reception or on the website parental consent form – please let us know if you are happy for others to act in loco parentis on these occasions by completing a signed agreement which will be kept with your child’s records.